Hotel Policy

  • All reservations must be made in advance, through our Website or partners Websites, or directly to Hotel Royal ACE’s reservation office, by telephone, email or fax. In case no prior reservation has been made, walk-in rates shall apply.
  • Room reservation is subject to availability and confirmation by Hotel Royal ACE’s reservation office. Advance reservation is advisable.
  • Special arrangements and instructions are required to be submitted 7 days prior to arrival.
  • For groups final rooming list and arrival details are required 7 days prior to arrival. If the Travel Agent fails to submit such information the Hotel Royal ACE reserves the right to cancel reservation and release the rooms.
  • Children under 10 years old may share their parents’ room. They are charged half price for breakfast. Extra bed can be organized if requested in advance.
  • Children under 3 years old are offered complimentary breakfast.
  • In case of early check-out before the confirmed departure date, no refund of the balance of the stay will apply.
  • Check-in time is 14:00 and check-out time is 12:00 (noon).
  • If early check-in or late check-out is required, this will need prior arrangement and is subject to room availability.
  • For late check-out until 18:00 a charge of 50% of room price for one night will apply. For late check-out after 18:00 a charge of 100% of room price for one night will apply. Taxes may apply.
  • Our reservation Website proposes fully secured online payment by credit card in US Dollar and Euro.
  • At Hotel Royal ACE front desk all payments can be settled in local currency (Myanmar Kyat) or US Dollar. For payment in US Dollar the prevailing market rate set by Hotel Royal ACE on the day of the settlement will apply.
  • VISA and MASTERCARD with 3.1% additional service charge are accepted.
  •  Bank transfer in US Dollar are accepted. Please ask us for details.
  •  For FITs and Groups a deposit of 50% of the total of the stay price is requested 7 days prior to arrival. Final balance payment will be settled before departure. Deposit is not refundable.
  • Cancellation of your reservation 48 hours prior to arrival will result in no charge. In case of cancellation received less than 48 hours before arrival, Hotel Royal ACE will retain a full charge of 100% of room price. Taxes may apply.
  • Cancellation or change in stay duration must be done in written via email or fax to Hotel Royal ACE’s reservation office.
  • In case of no show within 24 hours following expected arrival time, 100% of the reservation value will be retained. Taxes may apply. Failing to call before check-out time after the first night of the reservation will result in cancellation of the remainder of the reservation. Taxes may apply.